Reduce costs, increase revenue and mitigate risk across all channels.

Omni-Channel Analytics is an end-to-end managed solution that combines voice-to-text transcription, text classification, structured data integration and machine-learning technology with analytic expertise that enhances your customer experience and improve business performance.

digital recording

Voice-To-Text Transcription

Voice recordings from your call center provide nuances of customer behaviors, attitudes, topics of conversations, agent communication and gaps in knowledge. Immediately classify call center voice recordings into text to measure customer experience via diarization, segmentation, sentiment, overtalk and speaker clarity.
Manage Your Data

strategic consulting

Classification & Categorization Modeling

Gain greater insight into consumer attitudes and perceptions about brands, products, and competitors.

CX & Agent Performance Dashboards

Quickly identify reasons for calls, customer emotions and call outcomes with comprehensive dashboards. Track and trend KPIs such as top reasons and agent call performance metrics with real-time dashboards and API feeds.

Recommendation Engine

Integrated & Managed

Manage your call center data with expert analyst setup and configuration. We assist your team with implementation and ongoing support and integrate with data warehouse CRM and WFO.
Check Out Analytics

See how we transform call center unstructured and structured data into actionable patient-level insight.

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