Gain rich insight from your call center data.
Experience an end-to-end managed solution that combines voice-to-text transcription, categorization, machine-learning and data integration technology with analytic expertise to uncover the signals, trends and indicators that help improve overall customer experience and call center agent performance.
Voice recordings from your call center provide nuances of customer behaviors, attitudes, topics of conversations, agent communication and gaps in knowledge. Immediately classify call center voice recordings into text to measure customer experience via diarization, segmentation, sentiment, overtalk and speaker clarity.
Manage Your Data
Classification & Categorization Modeling
Gain greater insight into consumer attitudes and perceptions about brands, products, and competitors.
CX & Agent Performance Dashboards
Quickly identify reasons for calls, customer emotions and call outcomes with comprehensive dashboards. Track and trend KPIs such as top reasons and agent call performance metrics with real-time dashboards and API feeds.
Integrated & Managed
Manage your call center data with expert analyst setup and configuration. We assist your team with implementation and ongoing support and integrate with data warehouse CRM and WFO.
Check Out Analytics
See how we transform call center unstructured and structured data into actionable patient-level insight.Watch Video
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