Anexinet

Analytics
& Insights

End the guesswork. Let the data drive.

Make your data work for you by using it to inspire insights, inform decisions, and facilitate action. Over the last two decades, we’ve helped countless clients end the guesswork and let the data drive. Collaborate with our consultants to transform your company into a data-driven decision-making organization to reduce operational costs, increase revenue and mitigate risk.

Anexinet ensures your engagement, analytics, and end-to-end infrastructure work flawlessly together to facilitate a rock-solid experience every time

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Data

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Analysis

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Insights

80% of businesses believe they deliver a superior customer experience. But only 8% of customers agree. It’s time to eliminate the disconnect. Let Anexinet get you to 100%.

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Customer Experience Analytics (CXA)

Anexinet makes it easy to get started with Customer Experience Analytics, in three ways:

1) We’ll kickstart your customer experience analytics data collection and creation in just two weeks.
2) ListenLogic, our omni-channel analytics product, analyzes your unstructured data, generates insights, and facilitates action by consolidating call customer channels into one central view.
3) Our team of expert consultants help you understand what your customers are saying and learn how they really feel about your brand, products, services and competitors through our Social Listening Managed Service

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Customer Experience Analytics Kickstart

Become a CX Analytics master in just two weeks.

The only way to improve upon an already great digital experience is by capturing and acting upon user sentiment to refine those experiences even further to better accommodate real-world customer need.

What Are Kickstarts?

We offer our services in unique, bite-sized engagements called Kickstarts, to help get your analytics & Insights initiatives off the ground—quickly, easily and without risk.

In just two weeks, our Customer Experience Analytics Kickstart ensures your organization is armed with the data you need to deliver a superior customer experience across all channels.

Master the key categories of CX Analytics:
Sales Effectiveness • Customer Satisfaction • Contact Center Efficiency Customer Churn • Compliance • Product Quality

Our CX Analytics Kickstart takes a deep dive into your organization’s analytics landscape to get you well on your way to developing a deeper appreciation for your customers’ needs and streamlining your response to their needs. Further, the kickstart recommends your optimized future state and shows you just how to get there.


Social Listening
Managed Service

Your customers are talking. Are you listening?

Great user experience isn't just about interface design. It's also about making sure you're fulfilling user need. Anexinet helps global brands utilize Social Media data to inform their corporate strategy.

Social Media Listening is one of the most effective ways to gain a deeper understanding of your customers so you can deliver a truly great customer experience. We help global brands uncover insights from social media data to drive their strategy. Our Social Listening Managed Service tracks the nuances of emotion and sentiment to provide true insight into how consumers feel about your brand, products, services and competitors. Use these insights to understand your audience, identify growth opportunities and improve campaign targeting.

We provide managed dashboards, insight analysis and ongoing brand tracking across all vertical markets to help you understand your audience, identify growth opportunities and improve campaign targeting in ways never before possible. Our omni-channel analytics also integrates social media with contact center voice calls, chat, text and email to gain a 360-degree view of the customer.

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WHITE PAPER

Gaining Business Insights Through Proactive Social Listening Programs

Learn how Social Listening provides new insights into how customers think and feel about your brand.

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Machine Learning

Machine Learning maximizes your organization’s potential through faster and smarter decision making. Recent advances in GPU/TPU technology, and the development of new platform and frameworks have enabled an explosion in machine learning. While platforms from Amazon, Microsoft and others put pre-built frameworks in the grasp of developers.

An MIT/BCG survey revealed these sentiments:
• 84% feel AI is critical to obtain or sustain competitive advantage
• 75% believe ML provides an opportunity to enter new businesses
• 75% think AI will be the basis for new entrants into their industry
• 69% expect their competition to leverage AI

The number one thing that keeps enterprises from moving forward? The lack of an overarching strategy and the inability to identify and prioritize the appropriate business cases.

Our Machine Learning Strategy Kickstart helps remove these roadblocks in just two weeks.

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Machine Learning
Strategy Kickstart

Arm your organization with a cohesive
ML strategy in just two weeks.

Machine Learning maximizes your organization’s potential through faster and smarter decision making. But unlike other technologies, machine learning isn’t something you just buy. Identifying the problems ML can solve, which types of algorithms apply and which technologies to use require a cohesive strategy for introducing machine learning into the enterprise.

Our Kickstart takes you from ideation to action-plan in just two weeks, fleshing-out and prioritizing opportunities for ML based on revenue generation, profitability and productivity. Additionally, we assess your IT Team’s readiness to integrate ML into your technology and business strategies.

What Are Kickstarts?

We offer our services in unique, bite-sized engagements called Kickstarts, to help get your analytics & Insights initiatives off the ground—quickly, easily and without risk.

In just two weeks, our Machine Learning Strategy Kickstart ensures your organization is armed a cohesive strategy for introducing Machine Learning into the enterprise.

Our Kickstart takes you from ideation to action-plan, fleshing-out and prioritizing opportunities for ML based on revenue generation, profitability and productivity. Additionally, we assess your IT Team’s readiness to integrate ML into your technology and business strategies and show you just how to get there.

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Machine Learning eBook

Anexinet enables your company to engage customers at each digital touchpoint through intelligent, contextual experiences that fuse innovative design with the latest technology and analytics.

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Location image
4 Sentry Parkway East, Suite 300, Blue Bell PA, 19422
Email Imageinfo@anexinet.com
Phono Image610 239 8100


Location Image4 Sentry Parkway East, Suite 300, Blue Bell PA, 19422
Phono Image610 239 8100