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In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, GM & Executive VP of Digital, Al Sporer speaks with SVP of Digital Transformation, Steve Tranchida on the topic of connected customer experiences: why they’re so important, and how to ensure your organization is providing a great one.
“61% of customers are unable to easily switch from one channel to another when interacting with customer service. 91% say they should be able to pick up where they left off.”
— Aspect Software, Inc.
To accommodate customer self-service, successful digital leaders must offer customers a connected, consistent ecosystem of services across many channels—not just isolated applications. Seamlessly creating connected self-service experiences ensures greater customer satisfaction.
“Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies.”
— Aberdeen Group, Inc.
Let Anexinet help accelerate your CX self-service application strategy and development journey.
In the face of the Coronavirus pandemic, your organization needs to ensure it’s prepared to handle the remote-workforce surge needed to keep your business running and employees safe. To accelerate the scaling of your Remote Workforce, please click here to schedule a call with one of our consultants now.
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