To keep pace with the relentless evolution of technology, maintain relevance, and earn the public’s trust, healthcare organizations must address their members’ demand for modern user experiences. Member engagement through digital channels requires significant, regular functionality and design updates to keep the patient experience satisfying and competitive.
But without a comprehensive roadmap and a pragmatic member-engagement strategy, true engagement is nearly impossible to accomplish. Today’s patients expect more choice, responsive design and tighter, streamlined relationship with their medical data and providers that fits their lifestyles and needs. Unfortunately, few IT teams are adequately equipped for the challenges and transitions these expectations necessitate. Thankfully, the right strategic roadmap goes a long way towards helping your organization get there.
User Experience in Healthcare
At the heart of patient-centered healthcare is accessible information and an available healthcare team.
Today’s healthcare organization members expect to be able quickly engage with their own care data and make healthcare decisions based on real-time information. Giving these patients immediate, relevant data and direct communication with their healthcare providers increases user satisfaction and enables organizations to maintain competitiveness.
Digital engagement is all about providing options and increasing the personal power patients have over their healthcare. A comprehensive view of one’s healthcare information and patient data is empowering. Today’s patient portals empower members to plan personal finances, review insurance coverage, choose a provider or specialist, access general medical info, and more. But to make these experiences technologically feasible, it’s essential to have the right systems and expertise.
Towards Event-Driven Architecture in Healthcare
Without the right technologies, modern, streamlined healthcare user experiences are impossible to achieve. A labyrinth of point-to-point connections running together in periodic batches is not an efficient means of giving patients a 360-degree view of their health data. Rather, event-driven architecture is necessary. Here’s how that looks inside the typical healthcare organization:
- Digital “central nervous system”: continuous streaming of relevant information. Authorized users are granted permission to connect and access the data they need, based upon their role in the system.
- Mobile access: users may access contextually-relevant data via smartphone or remotely through a computer or device.
- Proactive notifications: patients receive live updates and real-time alerts for important events posted to their records (e.g. test results).
- Data at scale: through smart data use and management, healthcare information may be managed at scale for all patients in a healthcare organization.
Empowering Healthcare Organization Networks with Emerging Technologies
To achieve these outcomes, healthcare IT teams need the right skills, the proper tools, and the latest technological architectures. Organizational partnerships with leading technology vendors help healthcare companies power next-generation user experiences for patients. Anexinet’s Premium Partners include solutions providers such as Confluent, a leading provider of Apache Kafka, Amazon AWS (Advanced Consulting Partner), HPE (Platinum Partner), DellEMC, and Microsoft Azure (Gold Partner), providers of serverless cloud technology.
Better patient experiences make healthcare more relevant and accessible. With the necessary core expertise, tools, and infrastructure in place, your organization can strengthen patient engagement and improve overall patient health through modern data-management architectures.
If your organization is looking to keep pace with the evolution of technology in order to maintain relevance and retain public trust, please check out our . In just three weeks, this Kickstart helps you develop the perfect Digital Solution to strengthen the patient-caregiver relationship and get you well on your way to providing a truly superior experience across all channels.
Content Strategy Lead at Anexinet