- Contact us
In today’s Device Squad, the podcast for the mobile enterprise from Anexinet, Steve and the Propelics Team (James Hoshor, Todd Chusid, and Nitin Bhatia) discuss the challenges and complexities of Enterprise Mobile App Help and Support with Anexinet Tech Support Lead, Monica Avina. Topics include the following:
This episode also answers the following questions:
What are the key areas to assess to determine your help desk organizations readiness to support mobile?
What are the key components you need to have to be successful for providing the proper levels of support for enterprise mobile?
What are some “Best Practices” for transitioning from development to support?
How much should the support role overlap with other roles (design, development, etc) in the organization?
How will support desks handle new technologies like AI/Machine Learning/augmented reality?
Conversely, how will new technologies like AI and Machine Learning improve our ability to provide help and support.
Content Strategy Lead at Anexinet
Digital Solution Strategy
User Experience Design
Multi-Channel Application Development
Mobile App Development
Mobile Testing & Support
Office 365 Adoption
4 Sentry Parkway East
Blue Bell, PA 19422
Phone: (610) 239-8100