Customers Bank is dedicated to providing exceptional value, service and convenience as part of an effort to achieve an overall effortless banking experience. The organization’s "high-tech, high-touch" approach to banking enables the institution to deliver a superior selection of products and services. With $11.1 billion in assets as of June 30, 2018, Customers Bank serves small-and medium-sized businesses, professionals, and families with branches and offices from Boston to Philadelphia.
Customers Bank was preparing for a significant core-financial software upgrade. A bank’s core software is the system that executes all major functions, including managing customer transactions, powering all mobile banking interactions, and assuring compliance with federal regulations. In short, the core software is quite simply a bank’s digital lifeblood.
From 2007 to 2015, Customers Bank grew from $250 million to $10 billion in assets. As a result, the bank needed to retool the core system, and in 2016, it made the strategic decision to perform the necessary adjustment.
Customers Bank already had a talented IT and Operations staff, however they sought a seasoned, senior project manager to guide them through the upgrade and assure the software implementation—and any associated tasks—would adhere to all deadlines and budget constraints. Partnering with Anexinet ensured these unique project management skill requirements would be satisfied.