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Experience is everything. And everyone deserves a great one. Anexinet builds next-generation customer engagement experiences, brought to life with gorgeous design to support your intelligent, multi-channel applications. Let Anexinet create amazing, contextual digital experiences for your customers that deliver the services and information your users need the moment they need it, and keep them coming back time and time again.
Anexinet raises the bar for digital experiences. Our custom applications fuse innovative design with advanced technology and analytics to empower customers in amazing new ways.
· Gorgeous UI design facilitates emotional connection with your brand
· Responsive interfaces enable total flexibility of design and use
· Continuity of UI/UX for seamless use cross-device or cross-platform
· Contextual, intelligent UX provides interactions & data at just the right moment
Anexinet builds next-generation customer engagement experiences, brought to life with gorgeous design to support your intelligent, multi-channel applications. We think of digital engagement as a set of services offered in simple and convenient ways across multiple interfaces or channels. Accomplishing this objective requires an integrated strategy across your organization. That’s why we offer a set of digital strategy tools and services to guide your organization on a path to success.
When it comes to digital experiences, don’t settle for table stakes. Your customers and competition don’t!
See how your organization’s Customer Experience (CX) Maturity measures up with our new assessment tool!
Our Digital Solution Kickstart takes you from ideation to action plan in as little as three weeks.
Working together with our strategists, we’ll flesh-out and prioritize app ideas based on growth opportunities such as revenue generation, profitability and brand enhancement. Then we juxtapose the perceived value against potential restraints like infrastructure, risk and cost. The result is a Mobile digital solution App Roadmap fine tuned for maximum business benefit and user adoption.
80% of businesses believe they deliver a superior customer experience.
But only 8% of customers agree.
It’s time to eliminate the disconnect.
Let Anexinet get you to 100% through our proven Kickstart process.
Ensure a great digital experience
Reimagine legacy applications to drive digital transformation that propels your business forward. Today’s contextual applications deliver the vital info your customers need the moment they need it to keep users coming back time and time again.
A significant disconnect exists between executive prioritization of improving time to service and the value consumers actually place on their time.
Source: IBM Institute for Business Value
Let’s speed things up! Our architects and designers will help craft a
superior user experiences that enables customers to get things done faster and without frustration. No matter the challenge, Anexinet will update your application design or provide a complete redesign for new devices and platforms.
Whether you’re just getting started or want to expand your company’s portfolio, or need to update designs to provide new features or accommodate a new OS, Anexinet’s team of UI/UX designers and architects can do it all.
First, we create an Interaction Flow Diagram (IFD): a detailed navigation map in-line with user stories and requirements. As part of this process, we explore and analyze any user feedback to unearth innovative use cases beyond the typical scenarios.
Next, we develop a set of wireframes (WFD). Think of these as application blueprints— detailed screen-by-screen diagrams that cover all use cases and functionality, address the layout and architecture of the interface, and describe UX-element behavior patterns (animation, responsiveness, sound, etc.).
Our Errors, Exceptions and Validations (EEVA) document describes what’s left—all inline or popup error messaging, including offline-experience specifics and any other edge-case details. Once all these details have been worked out, we can begin the actual design. Our User Interface Document (UID) provides pixel-perfect mockups of the final design look and feel, reflecting any device-specific color schemes and native UI components.
Lastly, to streamline the transition to development, we build a set of Style Guides along with a Graphic UI DevKit. These standardize all UI elements across all screens (including fonts, colors, container styles, and layout, along with sizing and responsive layout variations), and ensure all assets and resources are appropriately optimized for their target device(s) and platform(s).
Cover the end-to-end customer journey.
The customer’s journey consists of a progression of touchpoints that together make up the customer experience. Similarly, a customer’s digital journey to complete a task often spans multiple channels.
“15 years ago, the average consumer typically used two touch-points when buying an item and only 7% regularly used more than four. Today consumers use an average of almost six touch points, with 50% regularly using more than four.”
- Marketing Week
“61% of customers are unable to easily switch from one channel to another when interacting with customer service. 91% say they should be able to pick up where they left off.”
-Aspect Software, Inc.
To accommodate this trend, successful digital leaders must offer customers a connected, consistent ecosystem of services across many channel—not just isolated applications.
“Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies.”
- Aberdeen Group Inc.
In today’s world, the experience is the brand. A brand promise is worthless if the brand experience doesn’t deliver.