1.Day-in-the-Life (Client Shadowing)
Our day-in-the-life process lets us achieve true clarity on your existing field services daily processes, workflows, technologies, and engagement methods.
Through collaborative visualization, storytelling, and role-playing, we revisit our learnings, and discuss current and new mobile use cases to identify where a mobile solution would deliver high value to the remote workforce.
2.Direction Setting & Modernization Scope
First, we develop a deeper understanding of your business drivers, mobile vision, and target users. Conducting an Opportunity Analysis of your current field services landscape allows us to determine how to best leverage existing investments.
Lastly, we study market trends, competitor offerings, and disruptive change targets to identify additional opportunities for innovation.
3. Ideation, Analysis & Process Mapping
Our proven Ideation Framework prioritizes mobile use cases by organizational readiness, business value, and ease of implementation, identifying those that deliver the greatest impact.
Working with key stakeholders, we then map existing field service processes and workflows to identify those best streamlined by a mobile solution. Lastly, we perform a Maturity Assessment to gauge your IT Team’s ability to support a mobile solution initiative.
4.Visualization & Prototype
Here, we bring to life the highest-ranked mobile solutions and begin exploring their UI/UX through interaction diagrams and screen flows. As scenarios emerge and use-case functionality becomes clear, we assemble wireframes and mockups into a functional prototype that can be instantly deployed on any number of mobile devices.
In addition, we define the technical architecture of the mobile solution. This includes current and future state data sources, backend process integration, data design, and application architecture, along with development platforms, network infrastructure.
5.Roadmap & Next Steps
We revisit our Maturity Assessment and formulate future-state recommendations to generate a Field Services Modernization Strategy Roadmap. This Roadmap defines and prioritizes actionable steps and tactics, based on criticality, complexity and effort—weighing business value against organizational readiness.
Lastly, we develop a Mobile Solution Budget & Implementation Plan that outlines the cost, resources and timeline for delivering the recommended short-term initiatives, and for developing and delivering the prototyped mobile solution.