The list of iconic brands that have fallen from their market leadership positions continues to grow. While digital disruption impacts some industries more quickly than others, companies in every sector have been put on notice: rapid innovation in digital customer engagement is a must.
Most businesses have already embarked on some form of digital transformation in an effort to stave-off competition and satisfy the new generation of customers. Yet the success rate for these initiatives has been underwhelming.
Watch this insightful webinar offering prescriptive guidance on how to plan and execute Digital Customer Self-Service initiatives guaranteed for success.
- Maximizing digital engagement by aligning with customer expectations
- Top reasons why your Digital Customer Engagement falls short
- Proven techniques & best practices for creating Digital Engagement Solutions that thrill customers, drive loyalty and lead to business growth
- Real-world Digital Engagement success stories
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As Anexinet’s Vice President of Digital Solutions, Steve leads product and service innovation to help clients win by transforming IT from a cost center to a vital business asset and competitive differentiator. As a published author and featured speaker with a proven history of success in IT operations and business development, Steve has been a technology consulting leader for nearly three decades, and brings a business-outcome focus to the application of leading-edge technology aimed at improving the customer experience.