Elevate Your Analytics to the Cloud

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Presenters:

Director, Omni-Channel Analytics

Product owner of Anexinet’s Omni-Channel Analytics solution which tracks customer engagement across all channels (calls, email, social media, etc…)
Integrate unstructured data with structured data to assess customer satisfaction (CSAT/NPS) and measure various other KPIs
Act as liaison between executive and sales teams and development team
ListenLogic was acquired by Anexinet in January 2016