Analytics Service Center
We believe that data is the driver for companies to make better business decisions. In the age of digital disruption, companies need to embed advanced analytics into their operations to become more customer-centric and unlock hidden value.
Social Media Listening & Insights
We help global brands uncover insights from social media data to drive their strategy. Our social listening services provide insight into how consumers feel about your brand, products, services and competitors by tracking attitudes, perception, and sentiment. Use these insights to understand your audience, identify growth opportunities, and improve campaign targeting. We provide managed dashboards, insight analysis and ongoing brand tracking across all vertical markets.
Our omni-channel analytics also integrates social media with contact center voice calls, chat, text and email to gain a 360-degree view of the customer.
Integrate diverse datasets into a single view to uncover insights and monitor KPIs in real time. Our Omni-Channel platform provides a dynamic workspace to monitor, visualize, and interpret otherwise disparate data from contact center voice calls, chat, text, email, social media, survey, sales, and virtually any other source.
We provide a fleet of management and analytics services on top of this dashboard to help drive business impact.
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